Shipping & Refunds

Shipping Information

We're committed to getting your Glorysmile products to you as quickly and safely as possible. All orders are carefully packaged with eco-friendly materials to ensure your products arrive in perfect condition.

• Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
• Shipping Confirmation: You'll receive an email with tracking information once your order ships.
• Secure Packaging: All products are shipped in discreet, protective packaging.
• Carrier Partners: We ship via USPS, UPS, and FedEx depending on your location and shipping preference.
• Order Updates: Track your package status anytime through your account or tracking link.

Delivery Times

Delivery times vary based on your location and selected shipping method. Please note these are estimates from the ship date:

• Standard Shipping (US): 5-7 business days
• Expedited Shipping (US): 2-3 business days
• Express Shipping (US): 1-2 business days
• Canada: 7-14 business days
• Europe: 10-18 business days
• Australia/New Zealand: 12-21 business days
• Rest of World: 14-28 business days

During peak seasons or holidays, delivery times may be slightly longer. We appreciate your patience!

Shipping Rates

We offer competitive shipping rates to ensure you get the best value. Shipping costs are calculated at checkout based on your location:

• Free Standard Shipping: On all US orders over $50
• Standard Shipping (US): $4.95 for orders under $50
• Expedited Shipping (US): $9.95
• Express Shipping (US): $14.95

International shipping rates are calculated at checkout based on destination and package weight. Customs duties and taxes may apply for international orders and are the responsibility of the customer.

International Shipping

We're proud to ship Glorysmile products worldwide! Here's what you need to know about international orders:

• Available Countries: We ship to over 100 countries worldwide. Check availability at checkout.
• Customs & Duties: International orders may be subject to import taxes, customs duties, and fees imposed by your country.
• Responsibility: The recipient is responsible for all customs fees, duties, and taxes upon delivery.
• Tracking: Full tracking is available for all international shipments.

Please note that international delivery times may vary due to customs processing. We are not responsible for delays caused by customs clearance procedures.

Order Tracking

Stay updated on your order every step of the way with our tracking features:

• Once shipped, you'll receive an email with your tracking number and carrier information
• Track your package directly through the carrier's website using the provided link
• Log into your Glorysmile account to view all order statuses in one place
• Receive automated shipping updates via email as your package moves through transit
• Contact us if tracking hasn't updated in 5+ business days

If your package shows as delivered but you haven't received it, please check with neighbors, building management, or contact the carrier directly. Reach out to us within 48 hours if you still can't locate your package.

Return Policy

We want you to love your Glorysmile products! If you're not completely satisfied, we offer hassle-free returns:

• Return Window: Returns are accepted within 30 days of delivery for a full refund.
• Condition: Products must be unused, unopened, and in original packaging.
• Opened Products: If you've tried a product and experienced a reaction or issue, contact us—we'll work with you.
• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• Non-Returnable: Gift cards, sale items marked "final sale," and free promotional items cannot be returned.
• Initiating a Return: Email us at [email protected] with your order number to start the process.

Please pack returns securely to prevent damage during transit. We recommend using a trackable shipping method.

Refund Process

Once we receive and inspect your return, we'll process your refund promptly. Refunds are issued to the original payment method within 5-7 business days.

Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your bank or credit card provider.

You'll receive an email confirmation when your refund has been processed. If you haven't received your refund after 10 business days, please check with your bank first, then contact us at [email protected] for assistance.

Exchanges

Need a different product? We're happy to help with exchanges within 30 days of delivery. Contact us at [email protected] with your order number and the item you'd like instead. We'll provide a prepaid return label for the original item if the exchange is due to our error.

For the fastest service, we recommend returning your original item for a refund and placing a new order for the desired product. This ensures you get your new item as quickly as possible without waiting for the return to be processed first.